Privacy Policy

This Privacy Policy ("Policy") describes how juan369 ("we," "us," "our," "the Platform") collects, uses, discloses, retains, and protects the personal information of individuals ("you," "Player," "User") who register for, access, or use the juan369 platform and associated services at juan369.org.

This Policy applies to all personal data processed in connection with your juan369 account, including data collected during registration, identity verification, payment transactions, gameplay, customer support interactions, and any other engagement with the juan369 platform or its communications.

juan369 is committed to processing personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines. Where data is processed involving international transfers, we apply equivalent standards appropriate to the destination jurisdiction.

For the purposes of applicable data protection law, juan369 acts as the data controller in respect of the personal data it collects and processes in connection with the platform and its services. As data controller, juan369 determines the purposes and means of processing personal data and is responsible for ensuring that such processing complies with applicable law.

juan369 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data protection obligations. Queries relating to the processing of your personal data or the exercise of your data subject rights may be directed to our support team, who will escalate privacy-specific matters to the DPO as appropriate.

juan369 collects the following categories of personal data in the course of operating the platform:

3.1 Identity Data

• Full legal name as it appears on government-issued ID
• Date of birth
• Nationality
• Government-issued identification number (e.g., PhilSys, UMID, Passport, LTO License)
• Photograph or scanned copy of government-issued ID (for KYC purposes)
• Selfie or live photograph for identity matching (where required by enhanced KYC)

3.2 Contact Data

• Philippine mobile number (primary account identifier)
• Email address
• Residential address (for enhanced KYC verification tiers)

3.3 Financial Data

• GCash account number or Maya account associated with your deposits and withdrawals
• Bank account details where bank transfer is used (BPI, BDO, Metrobank)
• Transaction history: deposit amounts, withdrawal amounts, dates, and reference numbers
• Source of funds documentation (for enhanced due diligence)
• Cryptocurrency wallet addresses (where USDT transactions are conducted)

3.4 Gaming and Activity Data

• Game session history: games played, bet amounts, win/loss outcomes, session durations
• Sports betting selections and outcomes
• Bonus and promotion claim history
• Responsible gaming tool settings: deposit limits, session timers, self-exclusion records
• Login timestamps, session duration, and device types used

3.5 Technical Data

• IP address at the time of registration and subsequent logins
• Device type, operating system, and browser version
• Geolocation data (general region, not precise GPS unless expressly consented to)
• Cookies and similar tracking data (see Section 9)

3.6 Communications Data

• Records of customer support interactions via live chat
• Email correspondence with juan369 support
• Records of SMS communications sent to your registered mobile number

juan369 collects personal data through the following means:

• Direct input during registration: When you create a juan369 account, you provide your mobile number, date of birth, email address, and account credentials.
• KYC document submission: When you submit identity documents for verification, either during registration or when prompted by a withdrawal request.
• Payment transactions: Financial data is collected when you initiate deposits or withdrawals through GCash, Maya, bank transfer, or other accepted methods.
• Platform use: Game activity data, login data, and technical data are collected automatically as you use the juan369 platform.
• Customer support: Communications data is collected when you contact juan369 via live chat or email.
• Cookies and tracking technologies: Technical data is collected automatically via cookies and similar technologies when you access the platform (see Section 9).
• Third-party verification services: Identity verification data may be cross-checked against third-party identity verification services and public records as part of KYC and AML compliance.

The following table summarizes the primary purposes for which juan369 processes your personal data and the corresponding legal basis under the Philippine Data Privacy Act:

juan369 does not sell, rent, or trade your personal data. We share personal data only in the following circumstances and only to the extent strictly necessary:

6.1 Payment Processors

For the purpose of processing deposits and withdrawals, relevant financial data is shared with the applicable payment processor (e.g., GCash, Maya, BPI, BDO, Metrobank). These processors operate under their own privacy policies and are independently regulated financial entities in the Philippines.

6.2 Identity Verification Providers

KYC document data may be shared with certified third-party identity verification service providers for the purpose of verifying the authenticity of identity documents and checking against relevant watchlists. These providers process data under strict contractual data protection obligations.

6.3 Game and Software Providers

Technical gameplay data (game outcomes, session data, RTP records) is shared with our game providers (such as JILI, PG Soft, Pragmatic Play, and others) only to the extent required for game operation, audit, and dispute resolution. Game providers do not receive your identity or financial data.

6.4 Regulatory Authorities

juan369 is obligated to disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine regulatory authorities upon lawful request, court order, or as otherwise required by applicable law.

6.5 Law Enforcement

Personal data may be disclosed to law enforcement agencies where required by a valid legal process, including warrants, subpoenas, or official government investigations. juan369 will notify affected players of such disclosure where legally permitted to do so.

Some of the third-party service providers engaged by juan369 may process personal data outside of the Republic of the Philippines — for example, cloud infrastructure providers or game software providers who operate data centers in other countries.

Where personal data is transferred internationally, juan369 ensures that appropriate safeguards are in place to protect the data, consistent with the requirements of the Philippine Data Privacy Act. These safeguards include:

• Contractual data protection clauses in all third-party service agreements requiring equivalent data protection standards.
• Transfers only to jurisdictions that the NPC has recognized as providing adequate data protection, or with specific safeguards in place.
• Limiting transferred data to the minimum necessary for the service provider's specific function.

juan369 retains personal data for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by applicable Philippine law. The following general retention guidelines apply:

• Account and identity data: Retained for the duration of the account and for a minimum of 5 years following account closure, in compliance with AML and gaming regulatory obligations.
• Transaction and financial records: Retained for a minimum of 5 years from the date of each transaction, in compliance with the Anti-Money Laundering Act.
• Gaming activity records: Retained for a minimum of 3 years from the date of each session, for audit and dispute resolution purposes.
• Customer support records: Retained for 2 years from the date of the interaction, or longer where the interaction relates to an unresolved dispute.
• Marketing consent records: Retained for the duration of the consent and for a reasonable period after withdrawal to demonstrate compliance.
• Technical and log data: Retained for 12 months unless extended for security investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with juan369's data disposal procedures.

juan369 uses cookies and similar tracking technologies on its platform for the following purposes:

• Strictly necessary cookies: Required for the platform to function correctly, including session authentication, security tokens, and load balancing. These cannot be disabled without preventing normal use of the platform.
• Functional cookies: Used to remember your preferences, such as language settings, display preferences, and "keep me signed in" selections.
• Analytics cookies: Used to understand how players use the platform — which games are most visited, how navigation flows are used, and where technical issues occur. This data is used in aggregated, anonymized form to improve the platform.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other security threats.

juan369 does not use third-party advertising cookies or behavioral tracking cookies for targeted advertising. You may configure your browser to refuse cookies; however, doing so may impair the functionality of certain platform features, including session persistence and secure login.

juan369 implements a range of technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure:

• TLS 1.3 encryption for all data transmitted between your device and juan369 servers.
• AES-256 encryption for personal data stored in juan369 databases.
• Role-based access controls restricting access to personal data to authorized personnel only, based on strict need-to-know principles.
• Multi-factor authentication for internal administrative access to systems containing personal data.
• Regular security audits and penetration testing by qualified independent security professionals.
• Incident response procedures for the detection, investigation, and reporting of personal data breaches in accordance with NPC notification requirements.

Under the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, you have the following rights in respect of your personal data held by juan369:

The juan369 platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. juan369 does not knowingly collect personal data from individuals under 21 years of age. The age restriction is enforced through KYC identity verification and date-of-birth collection during registration.

If juan369 becomes aware that personal data has been collected from an individual under 21 years of age, such data will be deleted and the associated account will be immediately closed. If you have reason to believe that a minor has registered on juan369, please contact support immediately via live chat.

juan369 may send you promotional communications regarding bonuses, new games, platform updates, and special offers via SMS to your registered Philippine mobile number and email to your registered email address. Such communications are sent only where you have provided your consent during registration or at a subsequent opt-in point.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your notification preferences in your juan369 Account Settings.
• Clicking the unsubscribe link included in any marketing email.
• Contacting juan369 support via live chat and requesting removal from marketing lists.

Withdrawal of marketing consent does not affect your ability to continue using the juan369 platform or to receive transactional communications related to your account (such as deposit confirmations, withdrawal notifications, security alerts, and login OTPs). Transactional communications are sent on the basis of contractual necessity, not consent, and cannot be opted out of while your account remains active.

The juan369 platform integrates with third-party services for the purpose of delivering games, processing payments, and providing support infrastructure. While juan369 exercises due diligence in selecting and contracting with service providers, these third parties operate their own privacy policies and practices.

juan369 is not responsible for the privacy practices of third-party payment providers (including GCash and Maya) or third-party game providers once data leaves the juan369 platform environment under contractual authorization. Players are encouraged to review the privacy policies of payment providers and any other third-party services they use independently of juan369.

Any links visible on the juan369 platform to third-party resources are provided for convenience only. juan369 does not endorse the privacy practices of any linked third-party site and accepts no responsibility for content or data practices at such sites.

juan369 reserves the right to update or modify this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, platform operations, or data processing practices. The "Last Updated" date at the top of this Policy will be revised accordingly.

Where a material change is made to this Policy — one that significantly affects how your personal data is processed or your rights in relation to it — juan369 will provide advance notice via email to your registered email address or via a prominent notice displayed upon your next login to the platform, where reasonably practicable.

Continued use of the juan369 platform following the effective date of any revised Policy constitutes acceptance of the updated terms. If you do not agree with a material change, you may request account closure as described in the Terms & Conditions.

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by juan369, please contact us through the following channels:

• Live Chat: Available 24/7 on the juan369 platform. For privacy-related inquiries, state "Data Privacy Request" at the start of the conversation for expedited routing to the appropriate team.
• Email: [email protected] — for formal written privacy requests and data subject rights submissions.

juan369 will acknowledge receipt of formal privacy requests within 5 working days and provide a substantive response within 15 working days. Complex requests may require additional time; juan369 will notify you of any extension and the reason for it.

If you are not satisfied with juan369's response to your privacy concern or data subject rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the supervisory authority responsible for enforcing the Data Privacy Act. Complaint procedures are available at the NPC's official website.