These Terms & Conditions govern your use of juan369 and constitute a legally binding agreement between you and juan369. Please read them carefully before registering, depositing, or playing. By accessing the platform, you confirm you have read, understood, and agreed to these terms.
These cards summarize important aspects of the juan369 Terms & Conditions. They do not replace the full legal text — please read all sections below.
You must be at least 21 years of age to register and use juan369. Residents of jurisdictions where online gambling is prohibited are not eligible. One account per person is permitted. KYC identity verification is mandatory before withdrawals.
All promotions and bonuses offered by juan369 are subject to wagering requirements that must be fulfilled before withdrawal of bonus-derived winnings. Bonus abuse — including multiple account use — will result in forfeiture and account suspension.
Deposits are credited immediately upon successful transaction confirmation. Withdrawals require completed KYC verification. juan369 reserves the right to request additional documentation for large or irregular withdrawal requests as part of its AML compliance obligations.
Use of bots, automated tools, collusion, fraud, or exploitation of software errors is strictly prohibited. juan369 monitors gameplay and reserves the right to void bets, confiscate winnings, and close accounts where prohibited conduct is detected.
juan369 provides deposit limits, loss limits, session timers, and self-exclusion tools to all players. Use of these tools is encouraged. Players experiencing gambling-related harm are urged to self-exclude and contact the NCMH Crisis Hotline at 1553.
You are responsible for maintaining the confidentiality of your login credentials. juan369 will never request your password via chat, email, or SMS. All personal data is handled in accordance with our Privacy Policy and applicable Philippine data protection law.
These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," "you") and juan369 ("we," "us," "the Platform," "juan369"). By accessing, registering on, or using any part of the juan369 platform at juan369.org, you confirm that you have read, understood, and expressly agree to be bound by these Terms in their entirety.
If you do not agree with any part of these Terms, you must immediately discontinue use of the juan369 platform. Continued use of the platform after any update to these Terms constitutes your acceptance of the revised Terms.
Important: These Terms apply to all products, features, promotions, and services offered by juan369, including but not limited to casino games, live dealer tables, sports betting, bingo, keno, arcade games, and the customer support service.
Access to and use of the juan369 platform is restricted to individuals who satisfy all of the following eligibility criteria:
Age Restriction: Registration by individuals under 21 years of age is strictly prohibited. juan369 reserves the right to request age verification documentation at any time. Accounts found to be held by underage users will be immediately closed and all balances forfeited.
By registering, you warrant that you meet all eligibility requirements and that all information provided during registration is accurate and truthful. Providing false information constitutes a material breach of these Terms.
To access the full range of juan369 services, you must register a personal account. The following conditions apply to account registration and ongoing account management:
Each individual is permitted to hold only one registered account on juan369. Operating multiple accounts — whether under the same or different names, mobile numbers, or payment methods — is strictly prohibited and constitutes a serious breach of these Terms. juan369 uses technical and manual methods to detect duplicate accounts. Where duplicate accounts are identified, all accounts may be suspended and balances forfeited.
You are required to provide accurate, current, and complete information during registration, including your full legal name, date of birth, Philippine mobile number, and a valid email address. You must promptly update your account information if any details change. juan369 is not liable for any consequences arising from outdated or inaccurate account information.
You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your password with any third party. juan369 will never request your password through any communication channel. Any activity conducted through your account using your login credentials is your responsibility. If you suspect unauthorized access to your account, you must notify juan369 support immediately via live chat at juan369.org.
You may request closure of your juan369 account at any time by contacting customer support. Prior to closure, all pending withdrawal requests must be resolved. juan369 may retain certain account data for the periods required by applicable law and anti-money laundering obligations.
In compliance with applicable Philippine anti-money laundering laws, PAGCOR guidelines, and international best practices, juan369 is required to verify the identity of all players prior to the processing of withdrawals. The following documentation is accepted for KYC purposes:
juan369 may also request proof of address, source of funds documentation, or additional identity verification for large transactions, irregular account activity, or regulatory compliance purposes. Failure to provide requested documentation within a reasonable timeframe may result in withdrawal delays or account restriction.
KYC verification is a one-time process for most players. Once approved, your account is verified for future transactions up to the applicable limits for your verification tier.
juan369 accepts deposits via GCash, Maya (formerly PayMaya), BPI, BDO, Metrobank, 7-Eleven over-the-counter, QR Ph, and USDT (TRC20 network). The following terms apply to all deposits:
juan369 reserves the right to refuse deposits where the source of funds appears irregular, where AML obligations require review, or where regulatory requirements are not satisfied. Deposits made using payment methods not registered in your name may be refused and returned.
Withdrawal of funds from your juan369 wallet is subject to the following terms and conditions:
juan369 reserves the right to delay or suspend withdrawal processing pending the outcome of any ongoing fraud investigation, AML review, bonus abuse investigation, or identity verification procedure. Players will be notified of any withdrawal hold and the estimated resolution timeline where possible.
juan369 offers various bonuses, promotions, free spins, cashback credits, and other incentives to registered players. All promotional offers are subject to the following general terms, in addition to any specific terms stated within the promotion itself:
Bonus funds credited to a player's account are subject to wagering requirements before any bonus-derived winnings may be withdrawn. The applicable wagering multiple and eligible games will be specified in the promotion's individual terms. Wagering requirements must be met within the specified timeframe; expired bonuses are forfeited automatically.
Each promotion specifies eligible players, eligible games, minimum deposit amounts, and claim windows. Players who have a pending withdrawal, a negative real-money balance, or an active account restriction may not be eligible for certain promotions.
Bonus abuse — including but not limited to: creating multiple accounts to claim bonuses multiple times, using promotional funds in a manner designed to circumvent wagering requirements, or coordinated play with other players for bonus extraction purposes — is strictly prohibited. juan369 reserves the right to void bonuses, cancel associated winnings, and permanently close accounts where abuse is detected.
juan369 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, provided that any modification does not retroactively affect bonuses already claimed and in progress by eligible players at the time of the change.
All casino games, live dealer games, sports betting markets, bingo, keno, and arcade games available on the juan369 platform are governed by their respective game rules published within the game interface. The following general gaming terms apply across all products:
The following conduct is strictly prohibited on the juan369 platform. Violation of any of these provisions constitutes a material breach of these Terms and may result in immediate account suspension, forfeiture of balances, and where applicable, referral to law enforcement authorities:
juan369 reserves the right to suspend, restrict, or permanently terminate any player account at its sole discretion, with or without prior notice, in the following circumstances:
Upon account suspension or termination, any real-money balance remaining in the account (excluding bonus funds subject to active wagering requirements) will be refunded to the player's verified withdrawal method, subject to the completion of any outstanding compliance review. juan369 is not liable for losses of access to bonus funds where the account suspension was caused by the player's own breach of these Terms.
juan369 is committed to promoting responsible gambling among all players. The following responsible gaming tools and policies are in place on the platform:
All registered players may access the following self-management tools from their Account Settings at any time:
Players who wish to take a break from gambling may initiate a self-exclusion through Account Settings. Self-exclusion options include periods of 30 days, 90 days, 6 months, 1 year, or permanent exclusion. During the self-exclusion period, the account will be locked and no new accounts may be opened on juan369. Self-exclusion cannot be reversed within the chosen period.
Players experiencing gambling-related difficulties are strongly encouraged to seek assistance. The NCMH (National Center for Mental Health) Crisis Hotline is available at 1553, free of charge, 24 hours a day, nationwide across the Philippines.
Gambling is intended for entertainment. Never gamble with money you cannot afford to lose. If gambling is causing financial, emotional, or relationship difficulties, please use the self-exclusion tool and reach out for support.
To the fullest extent permitted by applicable Philippine law, juan369 excludes all liability for any loss or damage arising from:
juan369's total aggregate liability to any player for any claim arising under these Terms, regardless of the cause of action, shall not exceed the total amount deposited by the player in the 30 days immediately preceding the event giving rise to the claim.
Nothing in these Terms limits or excludes liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable law.
All content, software, design elements, trademarks, logos, graphics, text, and game assets on the juan369 platform are the property of juan369 or its licensors and are protected by applicable copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the platform solely for personal, non-commercial gaming purposes in accordance with these Terms.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from the juan369 platform without the prior written consent of juan369 or the applicable rights holder. Unauthorized use of juan369's intellectual property may result in legal action.
juan369 collects, processes, and stores personal data in accordance with its Privacy Policy, available at juan369.org/privacy-policy, and in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
By registering on juan369, you consent to the collection and processing of your personal data as described in the Privacy Policy, including data shared with payment providers for the purpose of processing transactions, and data shared with regulatory authorities as required by law.
These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising from or in connection with these Terms, including disputes regarding account management, payments, gaming outcomes, or bonus eligibility, shall be resolved in the following order:
Game outcomes determined by certified RNG systems and confirmed sports betting results are not subject to dispute as to the outcome itself — only to disputes regarding the correct application of the relevant game rules or sports betting settlement rules.
juan369 reserves the right to amend, update, or replace these Terms & Conditions at any time. Amendments will be posted on this page at juan369.org/terms-conditions with the updated "Last Updated" date reflected at the top of the document.
Where an amendment materially affects players' rights or obligations, juan369 will provide advance notice via email to registered players' email addresses or via a notice displayed upon login, where reasonably practicable. Continued use of the platform following the effective date of any amendment constitutes acceptance of the revised Terms.
It is your responsibility to check these Terms periodically for changes. If you do not agree to any amendment, you must cease use of the platform and may request account closure as described in Section 3.4.
For questions, complaints, or formal dispute submissions regarding these Terms & Conditions, or any aspect of the juan369 platform, please contact the juan369 support team through the following channels:
juan369 operates its customer support in both English and Filipino (Tagalog). When contacting support regarding a formal dispute or compliance matter, please reference your account username and the specific section of these Terms relevant to your inquiry to assist in expedited handling.
These Terms & Conditions were last reviewed and updated in January 2026. This version supersedes all prior versions of the juan369 Terms & Conditions.
You've read the rules — now enjoy the game. Over 500,000 Filipino players trust juan369 for fair casino games, live dealer tables, PBA sports betting, and GCash payouts in minutes. 21+ only. Play responsibly.